Service Guarantee

Draft for internal review — this text has not yet been approved by Pin To An Anchor and should not be treated as final.

Last updated: 2026-07-25 (draft).

This page sets out what you can expect from Pin To An Anchor Inc. when you book with us, and — just as importantly — what we cannot promise. We would rather be clear up front than have you find out on the day of your event.

What we guarantee

• A real reply from a real person. Every booking request is answered directly, normally within one business day. A request submitted on this site is never confirmed automatically — you will always hear from us before anything is final.
• Clean, inspected, working equipment. Every item is cleaned and checked before it leaves us. If something arrives not working, tell us that day and you will not be charged for it.
• The price we quote is the price you pay. Your written quote is what you owe. We do not add fees afterwards. If your order changes, we requote before anything else happens.
• Delivery and setup within the window we agree. We confirm a delivery window with you in advance and we work to it.
• If we cannot deliver, you are refunded in full. If we fail to supply what you booked, for any reason on our side, you get every dollar back. We will also help you find an alternative where we can.

What we do not guarantee

• Availability before your booking is confirmed. Submitting a request does not hold an item. Dates and equipment are only reserved once we confirm your booking directly.
• Weather. Inflatables and outdoor equipment cannot be operated safely in high wind, rain, or storms. We may have to cancel a setup on safety grounds, and we will not compromise on that. Where we cancel for weather, see the refund terms below.
• Exact delivery timing to the minute. Traffic, weather, and earlier events on the same day can move a window. We will tell you as soon as we know.
• Your site being ready. We need safe, clear access, a reasonably level surface, and — for powered equipment — a working outlet within reach. If we arrive and the site is not usable, we may not be able to set up, and the booking is treated as a late cancellation.
• Supervision of equipment in use. Unless you have booked an operator, you are responsible for supervising the equipment and everyone using it for the whole rental period.
• Specific colours or exact models. Where we have more than one of an item, we may supply an equivalent in a different colour or style.

Cancellations, weather, and refunds

If we cancel — including for safety or weather — you receive a full refund of anything you have paid, with no fee. If you cancel, contact us as early as you can; we will always try to work with you, and cancellation terms are confirmed with your quote.

Damage and misuse

Normal wear from ordinary, correct use is on us and always has been. Damage caused by misuse, by ignoring the instructions given at drop-off, or by use in unsafe conditions is the customer's responsibility, and no refund or credit is issued for it. The full terms are on our Terms of Service page.

If something goes wrong

Call or message us the same day — do not wait until after your event. Almost everything is fixable if we hear about it while there is still time to act. Our contact details are at the bottom of every page.